What the service is
Capvola builds a CRM shaped around how a client’s business runs, hosts it, keeps it running, and reshapes it as the business changes. The client gets their own instance, their own login and their own data, kept separate from every other client on the system.
What is built for one client is not resold as-is to another, and the underlying software remains ours.
Using it
Accounts are for the client’s own staff. Do not share a login, and tell us promptly if you think one has been compromised.
The client is responsible for what goes into their instance and for the messages sent from it, including having the right to hold their customers’ details and to contact them. Do not use the system to send unlawful or unsolicited messages.
Do not attempt to reach another client’s data, probe the system for weaknesses without asking us first, or resell access.
Payments
Fees, billing period and anything included are agreed with each client directly and are not published here.
Where a client takes card payments through their CRM, that runs on the client’s own Stripe account, under Stripe’s terms, and the money goes to the client. Stripe’s fees are Stripe’s.
Availability
We aim to keep the service up and we do the work to keep it that way, but we do not promise uninterrupted availability. Maintenance, upgrades and occasional faults happen, and we keep the interruption as short as we can.
The service is provided as it is. We do not warrant that it will be free of errors or fit for a purpose we have not agreed with the client.
The client’s data
It stays the client’s. We hold it to run the service, as described in the Privacy Policy.
A client can ask for an export of their data at any time, during the engagement or on leaving.
Ending it
Either side can end the arrangement on reasonable notice, on the terms agreed with that client. We may suspend an instance without notice if it is being used in a way that is unlawful or that puts other clients at risk, and we will say why.
On termination the client gets their export and we delete the instance on request.
Liability
Nothing here limits liability where the law does not allow it to be limited. Beyond that, our liability in connection with the service is limited to the fees paid for it, and we are not liable for lost profit or lost business.
Changes
If these terms change materially we will change the date at the top and tell existing clients.
Written in plain language to describe what the software actually does. It has not been reviewed by a lawyer.